OnPage – Incident Alert Management

Helpdesk & NOC

OnPage’s Incident Alert Management System seamlessly integrates into Autotask to convert Critical tickets into smart alerts. Critical alerts triggered by Autotask through OnPage’s intelligent algorithms will reach the right person/teams at the right time, providing time sensitive notification directly to the responder’s smartphone while allowing management visibility to the incident’s progress right on the ticket. This automation combines bi-directional interface, time-stamped audit trails, team collaboration, and guaranteed alert deliverability with real-time ticket and SLA updates.

Integration Features

  • Persistent, fast, secure round-trip messages and alerts to mobile devices
  • Route messages via a flexible escalation workflow and complete audit trail
  • Easily create “follow the sun” schedules for individuals or groups
  • Consolidate all incoming alerts onto one platform
  • Full visibility to incident progress
  • Real-Time ticket & SLA updates
  • Available in English